Frequently Asked Questions
How do I create an account?
How much is the shipping cost?
Shipping is automatically calculated prior to submitting your order. Simply add items to your cart and proceed to the checkout page where you will be offered options for the shipping method along with the cost. Orders over $99 qualify for free ground shipping within the contiguous United States.
We offer parcel or priority shipping options through the United States Postal Service for order being shipped to Hawaii, Alaska, Puerto Rico, and other US territories.
International orders will be shipped via Fedex International and the shipping cost will depend on the size and weight of the package and the destination. Please contact us for more information.
How much is sales tax?
The state of California requires sales tax to be applied to transactions within California. Orders placed online with automatically have the sales tax added to the order total. If you have a California Seller's Permit on file with us, the sales tax will be removed from the final invoice.Please provide us a copy of your seller's permit and signed Resale Verification Form.
The Resale Verification Form is a declaration that you have a valid California seller's permit and that you are purchasing certain types of items from us for:
- Resale in the regular course of business without intervening use in the regular course of business.
- Use as an ingredient or component part of a new article of tangible personal property to be produced for sale, and/or
- As a chemical to be used in processing a new article of tangible personal property to be produced for sale.
Note: A book, display rack, or set of tools, for your own use is taxable. For more information, please visit http://www.boe.ca.gov.
How do I reset my password?
How do I return or exchange my product?
All claims for defective or missing merchandise must be filed within 7 days upon receipt. Please contact our customer service department at 1-800-925-5545 Monday-Friday 8:30am - 5:00pm PST or send an email to firstname.lastname@example.org. A representative will contact you with further instructions.
Please ship all returns to:
16685 East Johnson Drive
City of Industry CA 91745
For your security please return your package(s) with an insured carrier. Apex International is not responsible for items damaged or lost in transit.
How do I make changes to my order after it has been submitted?
Please contact us immediately if any changes need to be made to your order. If your order has already been shipped, additional charges may apply for address changes. Quantity changes are not possible for packages in transit.
When will my order be shipped?
Orders are processed with 24 business hours, unless otherwise stated. You can track the status of your order under your account online. You will receive a shipment confirmation when your order has shipped and the tracking information.
When will I receive my order?
Orders are shipped via Fedex Ground unless a different shipping method is selected. Please refer to the map below for estimated transit times.
What if an item is out of stock after I submit my order?
We try to keep our website as up to date as possible. We will notify you about any out of stock items prior to shipping your order. Please contact us if you would like to check on the status of out of stock items or to open backorders.